ORDERS & ACCOUNTS

 

How do I update my shipping address after placing an order?

If your order hasn’t shipped, you can update your address using the “View Order” link in your order confirmation email. This opens the order status page, where unfulfilled orders can be updated. If you checked out as a guest, email the corrected address to support@shop.latticelogistics.com.

Once an order has shipped, changes are no longer possible.

 

Can I cancel or modify my order?

All sales are final. Most items are limited and often serialized, and orders cannot be changed once they are placed. In rare cases where cancellation is possible, any refund is issued as store credit unless the product arrives damaged.

 

I never received my order confirmation email. What should I do?

Check your spam or promotions folders. If it isn’t there, email support@shop.latticelogistics.com and we’ll resend it.

 

 

SHIPPING & DELIVERY

 

Which carriers do you use?

We ship exclusively through FedEx.

• FedEx Standard (2–5 business days)
• FedEx Priority (1–3 business days)
• FedEx Economy International (delivery times vary)

 

Do you ship internationally?

Yes, to most countries. Taxes, duties, and import fees are the responsibility of the customer.

 

How do I track my order?

You’ll receive a shipping confirmation email with your FedEx tracking number once your order ships.

 

Tracking shows “Delivered,” but I didn’t receive my package.

Responsibility transfers to the carrier once the package is handed off.

If tracking shows “Delivered” but the package is missing, check with neighbors, building staff, mailrooms, and alternate entrances.

You may also contact FedEx directly for assistance.

 

My package was returned to sender. What happens next?

Returned orders are cancelled and refunded minus shipping costs.

If you contact us before it returns to our facility, we can reship it. Additional shipping fees will apply.

 

Can I ship to a PO Box?

No. FedEx cannot deliver to PO Boxes unless it is a staffed shipping service.

 

Returned orders and unclaimed packages

Any order returned to us due to address errors, refusal, or non-delivery will be refunded minus shipping costs.

 

 

RETURNS & PRODUCT ISSUES

 

What is your return policy?

All sales are final.

What if my item arrives damaged or defective?

Email support@shop.latticelogistics.com within 5 business days with photos and your order number. We’ll assist with a replacement or appropriate resolution.

 

 

PRODUCT INFORMATION

 

Do you offer size guides?

Sizing details are listed on each product page.

 

The item I want is sold out. Will there be a restock?

With exception to items in the Core Capsule collection, most items are limited or serialized and will not be restocked.

 

 

PAYMENTS & DISCOUNTS

 

Which payment methods do you accept?

We accept major credit cards, Apple Pay, Shop Pay, and other methods shown at checkout.

 

Do you offer military, law enforcement, or first responder discounts?

At this time, we do not offer service-based discount programs.

 

 

STAYING UP TO DATE

 

How do I learn about upcoming releases?

We do not maintain a newsletter. For updates on new releases, follow @palantirtech and @elianoayounes on X.

 

 

SUPPORT

 

How do I contact support?

Email support@shop.latticelogistics.com.

Include your order number for the quickest response.

Trade Name:
Palantir Technologies Inc.

 

Registered Address:
1200 17th Street, Floor 15
Denver, Colorado 80202
United States

 

Phone:
+1 650-815-0200

 

VAT Status:
Palantir Technologies Inc. is not VAT-registered in the EU.
The company is GST-registered in Canada only.

 

Trade Registry Number:
Not applicable / Not available for U.S.-based entity.