FAQ
FAQs have been shared in an effort to provide helpful information more promptly.
What is the status of my order?
Due to increased demand, orders may require additional processing time. Deliveries can be expected to be processed within 3-5 business days and arrive in accordance with the selected shipping option. We are not responsible for lost, stolen, or misplaced packages.
Can I track my order?
You will receive a confirmation email when your order is successfully received. Tracking information will later be sent, again by email, as soon as the shipment is released.
Can I add or remove items in my order?
We are unable to edit items in existing orders but would encourage you to place a second order for any additional items that interest you.
How should I care for my garments?
Each garment we offer comes with a care label that provides the best instructions for washing, drying, and ironing. Because our products are made with premium materials and finishes, it’s important to follow these instructions carefully to maintain the look, feel, and longevity of your item. If you’re unsure about a particular step, we recommend erring on the side of gentle care—for example, washing in cold water, avoiding high heat when drying, and refraining from using bleach or harsh chemicals.
Can I cancel my order?
We are unable to cancel orders once they are processed. If you encounter a technical issue that results in a duplicate order, please do reach out to us.
I still have a question. Who can I contact?
Please email support@shop.latticelogistics.
Trade Name:
Palantir Technologies Inc.
Registered Address:
1200 17th Street, Floor 15
Denver, Colorado 80202
United States
Phone:
+1 650-815-0200
VAT Status:
Palantir Technologies Inc. is not VAT-registered in the EU.
The company is GST-registered in Canada only.
Trade Registry Number:
Not applicable / Not available for U.S.-based entity.